Returns
What to do if a product is not right, and what happens next.
If a product is faulty
Contact us as soon as you notice the fault. We will diagnose it and, depending on what we find and how long you have had the product, repair it, replace it or refund it.
If you changed your mind
Unopened products in their original packaging can be returned within a short window of purchase. Once packaging is opened, consumables such as toner and ink cannot be returned unless faulty, because we cannot resell them as new.
Software and licences
Activated software licences and digital keys cannot be returned once issued.
Before returning anything
- Back up your data. We cannot guarantee data on a returned device.
- Remove any account locks or passwords that would prevent us testing it.
- Bring the original packaging and accessories where you still have them.
Formal returns policy in progress.
The specific windows and conditions above are being finalised. In the meantime, contact us directly and we will deal with your situation on its merits.