Help centre
Answers to what customers ask us most often.
Are your products genuine?
Yes. We source from authorised distributors and state the manufacturer part number on each product page so you can verify it independently.
What does "refurbished" mean here?
A previously used unit that our technicians have stripped, cleaned, tested and reinstalled. We grade cosmetic condition honestly and state the grade on the product page. Refurbished stock carries an Ezam warranty.
Can I pay online?
Not yet. Online payment is not enabled on this site. Add what you need to your basket and send it to us, and we will confirm stock, total cost and payment options.
Do you deliver outside Nairobi?
Yes, countrywide through courier partners. Cost and timing depend on destination and are confirmed before you pay.
Can you confirm a part fits my machine?
Yes, and we would rather you asked first. Send us the model of your existing device and the part you are considering, and we will confirm compatibility.
Do you supply businesses and institutions?
Yes. We handle quotations, LPOs, tenders and bulk supply. Email us with your requirement and we will respond with a formal quotation.
Can I see a product before buying?
Yes. Our shop is open during the hours listed, and you are welcome to inspect stock in person before committing.
Why is the price different from another site?
We price against what we actually paid and what we can support. Where a price looks unusually low elsewhere, it is worth checking the warranty, the condition and whether the specification matches.